Frequently Asked Questions
What does Inovaware do?
Inovaware is a leading provider of subscription billing and customer management solutions. The functionality and flexibility of our award-winning products and services enable companies to quickly and cost-effectively address their subscription billing and customer lifecycle needs. Through our Integrated Delivery Platform, clients gain access to our fully-featured subscription billing and customer management software suite PRISM™ which has successfully been deployed to more than 600 customers in over 30 countries.
Why was Inovaware started?
Founded in 1996, Inovaware Corporation was formed to address the needs of Internet companies to profitably manage customers, accelerate roll-out of new services and maximize revenue generation. Through our unique Integrated Delivery Platform, we have successfully integrated complex billing, customer management and support functionalities along with key marketing and business reporting requirements into one seamless and highly functional Internet billing solution.
With extensive experience in deploying and managing billing systems in multiple industries throughout the world, Inovaware is a name that customers can depend on to deliver the highest value in IP billing and customer management software solutions.
What are Inovaware’s Products and Services?
Through our unique Integrated Delivery Platform, clients gain access to our award-winning, fully-featured subscription billing and customer management software suite PRISM™ provided as an online Software as a Service (SaaS), as Outsourced Services, or as a Licensed Product.
Software as a Service (SaaS)
Inovaware’s Software as a Service (SaaS) sets the standard for tomorrow’s on-demand business environment by integrating Subscription Billing, Customer Lifecycle Management, and a Customer Support Help Desk into one single, comprehensive platform. With the PRISM™ suite of services, our award-winning flagship software, Inovaware delivers the only integrated delivery platform specifically designed to address and accommodate the complex requirements of Internet companies. Built using a modular architecture, the PRISM™ suite of services easily integrates into any modern business environment. Read More »
Outsourced Services
At Inovaware we understand that there is no ‘one size fits all’ solution so we don’t try to squeeze you into the same box as everyone else. Our Outsourced Services option allows you to reduce your overhead by leveraging our expert, professional staff to handle non-core activities such as billing, customer management, and customer support while you focus your budget and expertise on your competitive advantage. Our extensive training, comprehensive list of services, leading technologies, and flexibility enable us to customize our Outsourced Services to fit your requirements, whatever those requirements may be. Read More »
Licensed Product
For clients who choose to run Inovaware’s PRISM™ software on their own servers within their own data centers, our suite of services can be purchased as a product as well. Combining our leading technologies with the best practices of a traditional product installation, this feature allows for full software customization, full integration with in-house systems and full control over system and customer data while keeping recurring costs at a minimum. Read More »
What Industries does Inovaware service?
In our fifteen years of providing Internet billing and customer management software solutions, we’ve worked with companies from diverse industries in the Internet application and services market. They include large Software as a Service providers with rapid time-to-market and fast growth, telecoms and cloud infrastructure providers with complex bundling and pricing models, organizations with deep channel sales strategies and wide product offerings and smaller startups just trying to get their foot in the door. Read More »
Who are Inovaware’s Customers?
Since our initial launch in 1996, Inovaware has successfully deployed its industry-leading PRISM™ software to more than 600 customers in over 30 countries, from start-ups to Fortune 1000 companies. Read More »
Do I need to use all of the products and/or services or can I mix-and-match them?
Inovaware understands that each business is unique and that business needs change over time. Select just the product and services you need with the flexibility of changing them as your business evolves.
Start with the Outsourced Services option to get up and running quickly and then evolve to an in-house Licensed Product as your company grows and you choose to manage the system yourself. Start with just Subscription Billing and then add Customer Management and the Customer Support Help Desk later as your needs change. Our unique Integrated Delivery Platform gives our award-winning products and services the flexibility and functionality to enable companies to quickly and cost-effectively address their subscription billing and customer lifecycle needs.
Can I purchase a conventional license for the software instead of using the Software as a Service?
Although we encourage our clients to take advantage of the reduced cost of the Software as a Service option, we understand that different customers have different needs. If you prefer to run our PRISM™ software within your own environment, our suite of software can be purchased as a licensed product as well. Combining our leading technologies with the best practices of a traditional product-based installation, this option allows for full software customization, full integration with in-house systems and full control over system and customer data while keeping recurring costs at a minimum.
How does Inovaware’s Outsourced Services integrate with the rest of my business?
Our Outsourced Services option was specifically designed to address the needs of clients who require the use of our software applications but who do not initially have the manpower or resources to constantly maintain and operate a billing infrastructure. With this service, our trained staff becomes part of your business team to manage and operate our PRISM™ suite of software applications to ensure the efficiency of your business. We understand that every business is different so we can customize an outsourcing solution to fit your requirements.
Why do I need a subscription billing system?
Many businesses today still believe that they can manage the complexities of a subscription business by relying on manual processes, outdated systems or increasing headcount. However, in today’s fast changing Internet world, it’s a well known fact that these approaches result in lower margins, operational inefficiency, and slower revenue growth. Without the right subscription billing and customer management platform, businesses will be held back from achieving their growth objectives and increasing revenue. Any Internet service business today needs a flexible, on-demand subscription billing and customer management platform to grow and automate their business. With extensive experience in deploying and managing billing systems in multiple industries throughout the world, Inovaware is a subscription billing company that you can depend on to deliver the highest value in IP billing and customer management software solutions.
Why should I buy a billing system rather than build one in-house?
Why waste precious time and resources on something that isn’t part of your core competency? Building a customized billing system is not only resource-intensive and costly upfront but also over time as well as ongoing resources and development time are required to constantly fine-tune and upgrade the system. Inovaware’s fully-integrated Subscription Billing, Customer Management and Customer Support Help Desk system allows you to reduce costs and better manage overhead by cost-effectively augmenting your in-house resources with external products, services and expertise only when and where they are needed. This allows you to focus your key people and resources on areas of your business that truly impact top line revenue.
How is Inovaware different from the competition?
For more than fifteen years, Inovaware has provided Internet billing and customer management solutions to companies of all sizes in multiple industries around the world. Through our unique Integrated Delivery Platform, clients gain access to our award-winning, fully-featured billing and customer management PRISM™ software suite – as an online Software as a service (SaaS), as Outsourced Services, or as a Licensed Product. The functionality and flexibility of our award-winning products and services enable companies to quickly and cost-effectively address their subscription billing and customer lifecycle needs.
