Content & Service Providers
As high-speed bandwidth becomes ubiquitous, more and more people will consume content and subscribe to services online. High quality multimedia content, hosted applications, multi-player online gaming platforms and other value-added services are now the primary revenue drivers for content and service providers around the world. This new generation of value-added services that leverage broadband connectivity is also placing new demands on network hardware and software infrastructure. Whether you are an offline content provider looking to expand online, or a digital site looking to capitalize on your success, the billing system you choose will dramatically affect your ability to penetrate new markets, retain customers and eventually determine your market share.
Inovaware years of Internet billing expertise and experience have created a dynamic, real-time subscription billing and customer management solution for today’s rapidly evolving broadband environment. With the PRISM™ software suite, companies can efficiently manage subscribers throughout their entire lifecycle from initial sign-up to ongoing billing, service, marketing and support and can create new revenue streams by rolling out additional service offerings quickly. In short, providers are assured of a fully integrated system that provides a comprehensive platform for efficient service delivery.
- Highly scalable solution to millions of subscribers
- Reduced operational expenses since provisioning becomes highly automated and subscribers, rather than operators, drive the process
- Automated configuration of network elements with no technician intervention required
- New services can be promoted and billed immediately after they are tested and validated
- Lag time is reduced to the time it takes to modify a service selection web page and related database
- Increased uptake on new services as subscriber can make comparisons and selection online
- Increased subscriber satisfaction resulting from the instant gratification of self-provisioning and elimination of the hassle of a telephone call and hold time
- Valuable data about customer profile, service selection and usage is automatically collected and used for targeted marketing
With Inovaware’s PRISM™ software suite, Content and Service Providers can unlock new revenue sources by deploying value-added services that drive revenue growth. Self-registration, automated provisioning and self-management further increase subscriber satisfaction because subscribers can provision themselves, select new services, upgrade services and access account information whenever they want, without the hassle of telephone calls to Customer Service Representatives.
Other benefits include:
- Ability to instantly meet and satisfy customer demand, creating a seamless online experience while selling and delivering services 24×7
- Ability to track service selection and usage, pull out reports to determine rate of success for a particular service, and better fine-tune package offerings
- Operations are greatly simplified and automated, requiring virtually no human intervention and optimizing both speed and accuracy of operations
- Less technical involvement and fewer service and support calls reduces operating costs and keeps valuable human resources focused on revenue-generating activities
