Inovaware offers Customer Relationship Management (CRM) capabilities through PRISM. PRISM is a cost-effective, scalable CRM solution specifically tailored to need the needs of companies needing VOIP, web hosting, broadband wireless, IPTV, content, data center, ASP, ISP, Security Services, broadband and converged billing and customer management software.

The rapid adoption of the Internet has given rise to a new generation of customers more savvy, more demanding and more difficult to please. Typically, this new breed of subscribers wants to purchase new services at any time of day or night and expects those services to be activated instantaneously. They also demand more control over their account information, with the power to review billing or service history around the clock.

The PRISM billing software, along with its customer relationship management feature, allows Internet service businesses to leverage the Internet as an effective vehicle to manage their relationship with customers while simultaneously improving operational efficiencies. one hundred percent Web-based, the customer self-management area is designed to give customers access to their account as well as on-demand service selection and purchase anytime, anyplace, anywhere. The information captured is perfectly synchronized with the rest of the PRISM billing system. As a result, a new service purchased by a customer will be immediately reflected in PRISM, with real-time payment collection, if appropriate, and fully-automated provisioning to external systems.

Inovaware: The ultimate solution for your broadband, VOIP, web hosting and content billing needs!