Theses white papers are designed to provide greater detail and industry insight into Inovaware's products. To view them, you will need Adobe Acrobat Reader, available for free at www.adobe.com

Inovaware Synchronized Business Infrastructure
Abstract: Mass adoption of the Internet and technological advances have fueled the rise of new generation of businesses, and challenged traditional companies to re-define their growth models. One common thread for these companies is that they all need to profitably manage their customers in a rapidly changing environment. Building an Internet service business starts with assembling the right infrastructure technology - a difficult task when it comes to implementing a customer-centric business framework. While billing systems represents a critical piece of the puzzle, other elements are necessary to build a true customer-centric business infrastructure. Legacy billing systems must be integrated with other legacy solutions for true customer care, marketing and complete trouble management. Resulting fragmented systems and fragmented business processes prevent companies to scale their business and quickly seize new revenue opportunities. Through its Synchronized Business Infrastructure model, Inovaware reduces integration expenses by providing a unified framework that includes real-time IP billing, service ordering, account management, provisioning, as well as marketing and support help desk functions. Because it is an end-to-end solution rather than a collection of fragmented systems, it can be implemented rapidly with minimal integration, and offers synergies that go well beyond what traditional systems can offer.

Implementing the Right Business Infrastructure to Seize the ASP Opportunity
Abstract: With the market for application outsourcing poised to reach $21 billion by 2003 (source: Forester, IDC, Gartner Group), a large number of companies and industries have committed vast amount of resources to establish a presence in the Application Service Provider (ASP) space. ASPs deploy, host and manage application solutions for customer on a rental basis. Hosted packages can include basic services such as messaging and e-mail, but also mission-critical applications such as accounting, payroll, ERP, sales force automation, data warehousing, human resource, supply chain management, and logistics. 'Pure-play' ASPs, Application Integrators, Application Infrastructure Providers (AIPs), Independent Software Vendors (ISVs), Network Service Providers (NSPs), and Internet Service Providers (ISPs) are faced with considerable opportunities, as well as daunting challenges in building this new model. Issues such as pricing, customer management, service management, and billing for increasingly complex bundles of services and applications, remain a major obstacle between market potential and actual revenue. Inovaware is uniquely positioned to deliver a comprehensive business infrastructure capable of supporting the high-level functional requirements of the ASP industry. PRISM™ is a billing and customer management system that combines real-time capabilities, massive scalability and highly extensible architecture to provide a complete business infrastructure for ASPs and other Internet service businesses.

Enabling the Future of Value Added Services on IP
A collaborative perspective from Inovaware, Redback Networks and Funk Software
Abstract: The AOL-Time Warner merger was a seismic industry event and the message is clear: content and services are king. A fast pipe to the Internet paves the way for the value-added services of tomorrow. In the very near future, high quality multi-media content, hosted applications, multi-player online games corporate VPNs and other value added services will become the primary revenue drivers for service providers. Although it is difficult to predict which of these services will prevail, and which will fail, one thing is certain: providers that don't broaden their service portfolio will lose subscribers and rapidly become extinct. This new generation of value added services that leverage broadband connectivity is placing new demands on network hardware and software infrastructure. As a result Redback Networks, Inovaware Corporation and Funk Software have worked together to deliver a complete solution forces to satisfy these requirements. The combination of Redback's Subscriber Management System™, Inovaware's award-winning billing and customer management PRISM™ software, and Funk's acclaimed Steel-Belted Radius™, represents a tight integration of best-of-breed systems to provide a comprehensive platform for delivery of services.

Inovaware's SBI for Internet Data Centers and Web Hosting
Abstract: The IDC and Web hosting market is growing at a rapid rate, resulting in worlwide revenue of US $20 billion by 2005 according to Forrester Research. However, simple hosting services have become a low-priced commodity and hosting providers must find ways to continue growing and enhance profitability. Delivering new premium services is one way to increase revenue, but launching new offerings based exclusively on a flat pricing can quickly commoditize them across the entire industry. Hosting companies are also joining forces with with other players in the Internet value chain such as resellers, ASPs, ISVs, or content providers to expand their market reach and product breadth. Managing revenue relationships with partners adds new layers of complexity. Finally, in order to enhance profitability, companies need to reduce the costs associated with customer processes such as registration, service provisioning, support or billing for example. With its Synchronized Business Infrastructure suite of products, Inovaware provides an integrated business platform that allows companies to profitably price services, manage customers and partners, and reduce costs by automating operations.

Inovaware: Your one stop shop for your VOIP, ASP, IP Centrex, content, Broadband Wireless and DSL billing needs.