With over 4 million subscribers in 130 cities across 4 continents, j2 Global Communications is a leader in unified messaging. They needed a real-time billing solution that supported complex usage-based pricing models, and a customer care infrastructure capable of servicing a global, multi-lingual customer base.
j2 needed the infrastructure to integrate the billing and customer management processes across its dispersed network of servers, payment processors and resellers. Because of its diverse service mix, j2 needed to be able to assign charges based on setup fees, periodic flat fees, usage fees, and any combination thereof. Not only did j2 need flexibility and the ability to integrate with multiple payment processors, but it also needed control: rating rules, addition of new services, and packaging of services had to be modifiable on the fly.
Inovaware’s PRISM™ solution helped j2 continue its growth, allowing the company to build its sales around a network of resellers. PRISM’s billing and subscriber management solution encompassed sophisticated real-time rating and provisioning functionalities across a global network of computers with multi-currency capabilities. This billing solution’s advanced control also allowed j2 to quickly iterate new service offerings.