Inovaware, a leading provider of IP-centric billing and customer management software, now offers Resolve. Resolve is a unique CRM Help Desk module that is pre-integrated with PRISM, Inovaware's core Internet billing and customer management solution.

With Resolve, Inovaware's ISP, ASP, web hosting, broadband, IPTV, VOIP, content provider and mesh broadband billing customers are assured of the most cost-effective Help Desk solution in the marketplace today as well as 100% total and seamless integrated with PRISM.

Ask yourself how your organization handles support issues:

	Are your call centers swamped with customers calling for support?
	Are tickets being routed to the appropriate Technical Support staff member?
	Are tickets answered in a timely manner?
	Are your employees troubleshooting the same problems again and again?
	Can your customers follow the progress of their tickets easily?
	Can you accurately evaluate how much support costs your enterprise?

There’s no two ways about it: customer support is generally the largest expense you will regularly have. Your call centers are constantly under pressure to quickly respond to user problems and ensure follow-through on all tickets that are submitted. Managing such chaos can be dreadful, but it doesn’t have to be that way. You need a highly automated system that can help you cut down on support calls, efficiently manage large volumes of tickets, and keep your customers satisfied. Resolve is that system.

Resolve is a sophisticated Help Desk and Knowledge Base that leverages the Synchronized Business Infrastructure to help you streamline support, improve productivity and reduce the costs associated with traditional call centers.

Inovaware meets the challenges of any content company needing cost-effective DSL, ASP, web hosting, broadband and VOIP billing!