Inovaware

INFORMATION SYSTEMS AND SERVICES

As one of the top 3 Telecom Companies in the Fortune Global 500, NTT Europe provides a broad range of data center (SaaS, Cloud, Data Center and Infrastructure) services for clients throughout Europe, Asia, and the Middle East. With 16 offices in 10 countries, NTT Europe needed to invoice in 4 languages and had to be able accept subscriptions in 10 different currencies.

Thanks to a series of acquisitions across several countries, NTT Europe experienced rapid growth. However, new acquisitions also meant dealing with multiple billing systems and billing processes. Having a fragmented billing infrastructure was inefficient and costly. Inovaware replaced this fragmented infrastructure with a single instance of PRISM that allowed NTT Europe to standardize billing operations across Europe. Inovaware’s state-of-the-art OSS/BSS infrastructure allowed NTT Europe to reduce costs and focus on serving their expanding customer base.

“NTT Europe has enjoyed a long working relationship with Inovaware dating back to 2001 when we implemented the original version of PRISM to support our web hosting business. In the intervening years our business has grown dramatically both in terms of revenue (x 25) and in our customer base which is mainly major corporations. When the time came to upgrade our billing capability we selected Inovaware again after an extensive evaluation exercise.”

 Pete Denman
Director, INFORMATION SYSTEMS AND SERVICES