communicationsTo keep subscribers from jumping ship, telecom providers must ensure that all aspects of the subscription experience consistently meet the highest standards. Communication leaders know that every payment is only a temporary vote of confidence: to keep a subscriber, you need to renew their trust month after month. PRISM gives telecom providers the tools needed to inspire customer loyalty.
PRISM’s powerful tools help you scale smarter. Flexible and automated billing lets you seamlessly provide a targeted subscriber experience to millions. Real-time billing and customer management keeps revenue flowing without inflating your overhead.
When you know your communication subscribers’ habits and preferences you can offer more targeted content and services. PRISM’s analytics and comprehensive reports give you the most current information about your subscribers so you can make the most informed and strategic decisions. Know how well your last promotion did and what might work best for tomorrow’s package.
PRISM’s dunning engine automatically manages your service contracts, including renewals, reminders, late fees, and service suspension. No more lapsed services due to credit card expiration. No more manual follows-up on late payments.
Give telecom subscribers instant satisfaction by letting them make comparisons and selections online. PRISM’s advanced self-provisioning eliminates the hassle of a phone call and lets telecom subscribers upgrade their services and access their account info whenever they want.